UK IT Association (UKITA)

How long have you been associated with UKITA and how did you come to be part of the organisation?

I was originally involved in the IT Task Force back in 1999, based in the Coventry and Warwickshire area, the remit of the group was to 'educate' businesses about IT and what was available. This grew into the Regional Information Technology Association, through to WMITA and now into UKITA.

Why did I become involved? … I am not a 'techie' in any shape, way or form, and I believe that business should lead business, and IT should enable business to take place. Technology is such a wide topic, no one person or organisation can know all the answers. By working together, with people who work with similar values and beliefs; with comparable levels of expertise, but in different areas of technology then the 'end user'/business will truly get what they need to enable them to run their business effectively.

One size does not fit all

What do you consider your greatest professional achievements in life so far?

Running and maintaining my own business successfully for 13 years, through a myriad of challenges – including raising a young family.

Juggling is great fun! ?

What are the key issues that affect small technology companies in the UK today?

Businesses being set up because the leaders are good at what they do, however, they do not necessarily have the ancillary skills to effectively run and grow a business.

For example, book-keeping knowledge, understanding the full sales cycle and the 'softer' skills required to keep, maintain and add to the customer base.
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Help and support from the banks is also an obvious one, coupled with the experience to manage that particular relationship!

What do you see as the main role for UKITA in its national format?

To grow and spread the existing UKITA word!

Peer to peer support is invaluable as a small business, added to the ability to acquire additional business by working with trusted partners without fear of losing out.

We are all in business to make money, to share our expertise, but as small businesses the cost to offering everything that the customer needs can well become prohibitive.

UKITA offers the platform to keep your customers safe; to provide your customer base with ever technology need fulfilled, and all by working collaboratively, and keeping your own business focused

Who do you see as the main stakeholders for UKITA? How does UKITA benefit these groups?

Our members:- for all the reasons mentioned – as a business owner you no longer have to feel isolated, UKITA is the platform to share good practice, to work with trusted partners, share good news, and occasionally have the leg up that we all need.

Working to a shared Code of Conduct enables this to happen.

All users of technology: – by using UKITA members you have the security in knowing you are working with companies you adhere to a standard whereby their peers believe them to be of a good standard – how many suppliers do you know who would recommend their competitors if it was the right fit?

Government: – we are a bigger voice to help lobby and speak for the smaller technology companies – we regularly meet with BIS to discuss issues and air the views of our members

What are UKITAs main priorities, in your opinion?

Growing the members businesses – through collaboration opportunities, tenders, sharing of good practice to name just a few ways… oh not forget the Gooditguide

Maintaining the standards associated with our Code of Conduct

Developing more connections to allow our Voice to be heard, the voice of every one of our members

Providing a trusted environment where peers can share Good Business Practise

If you consider UKITA in five years time, how do you imagine it will have evolved?

I would hope that it will have maintained its integrity and very simply will have more members involved, and the word will have spread.
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What we offer, how we offer it will evolve through the needs of our members, they are at the heart of everything we do and strive for

Where do you work in your none UKITA time?

I have my own business – ATL Solutions, where we offer all flavours of training.

Mentoring and coaching at board level to the development of a management team; Microsoft Office user training to Technical Certification; Handling Difficult Situations to Finance for Non-Financial Managers; Sales Skills to the full Customer Experience. Our aim is to provide the understanding that removes barriers to growth, both personal and business.

All of our training is bespoke and married to the needs of both the business and the individual.

We are also a Sage Dealer and provide the full Sage suite of products.

I also, am the Client Experience Director for ACUTEC Ltd, based in Coleshill, we offer the full IT Support, Development and Telephony. Not surprisingly, we look at the business needs first and then find the right technology that ensures those business needs are met.

Not to forget my role on my son's school PTA ?

What is your highest qualification?

The University of Life… with Honours!

What other associations/organisations do you play a role in?

The Coventry & Warwickshire Chamber of Commerce

Local school PTA

Previously, been involved with eskills, BIS, Henley College, Coventry University, to name just a few…

What is your area of expertise?

Collaboration and networking – I love to put two (or more) people or organisations together and solve problems!

The genuine belief that together we all win

Any form of removal of obstacles – thus my passion for training

I am the woman who always knows someone who can help – try me!

How long have you been associated with UKITA and how did you come to be part of the organisation?
I’ve been involved since 2003 when I joined the University of Wolverhampton as a Business Development Manager. One of my areas of responsibility was for the interaction with business by the School of Computing and Information Technology. As such it made sense to start with, what was then, the recently formed West Midlands IT Association and the local Black Country Branch.

As time moved on the linkages and two-way benefits increased to such a point that in 2004 I was asked to join the Black Country committee and then in early 2006 I became Chairman, as well as being appointed to the WMita Board of Directors. I have been doing both roles ever since.

What do you consider your greatest professional achievements in life so far?
I have been fortunate that my working life has given me opportunities to work internationally and with some very interesting and complex client organisations. I prefer to think of milestones rather than achievements. In my early career it would have to be being flown off on my own to a French Nuclear Power Station to diagnose and repair faulty equipment only 3 days after joining the organisation and being given an instruction manual. You soon learn that your ‘O’ level French only gets you so far!

In the later years before joining the University it would have to be securing a significant multi-million pound contract to supply parts for the new West Coast Main Line trains that today run (relatively) smoothly up and down the line.

Within the University it would be my involvement in the development stage of the now hugely successful e-Innovation Centre (a business incubator for ICT-based firms) based on our Telford campus.

What are the key issues that affect small technology companies in the UK today?
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I can only talk from rhetoric and empirical evidence as predominantly I have worked for large companies. But working with SMEs as I have, I see the issues being condensed down into:

• Leadership & Management: the skills for forward planning, change management, innovation exploitation etc
• Access to resources: to help companies expand and grow, be this technical resource for developing products/services or specific competences such as marketing etc to help define brands, identify and exploit market opportunities etc

What do you see as the main role for UKITA in its new national format?
Two-fold really, firstly it’s there to help the ICT professionals and companies that rely on ICT for their business model; secondly it’s to help companies identify high quality, reliable and professional suppliers of those ICT products and services.

For the first group it’s about helping them to improve their business through Business Growth (networking, collaborations, market opportunities), Business Improvement (providing Quality Mark, Legal advice, SIIGs) and our Influencing ability (strategic alliances, PIN-SME)
For the second group it’s about providing easy and slick access to a network of trustworthy ICT professionals. This can either be by the opportunity for users to network with suppliers in a non-pressure environment; providing information dissemination events to demystify certain aspects of the ICT industry or simply the ability to easily find relevant information about UKITA members and their services from an up to date web-site.

In one word, we’re a ‘Facilitator’

Who do you see as the main stakeholders for UKITA? How does UKITA benefit these groups?
Definitely the members. The organisation is run by members for the members.

The benefits come under the headings I mentioned before: Business Growth, Improvement and Influence. There is particular benefit for SME members who can benefit from the critical mass of our membership and effectively be able to ‘punch above their weight’ in relative terms to what could be achieved on their own.

What are UKITAs main priorities, in your opinion?
Increasing the number of members will shift the critical mass further, opening up additional opportunities for members and the organisation as a whole.

More members = more resources = more benefits = more members ……  it’s a virtuous circle.

But in order to do this we need to encourage more members to get directly involved with the running of their branches to drive this growth going forward

If you consider UKITA in five years time, how do you imagine it will have evolved?
I would like to see the UKITA name being synonymous with the ICT profession – in the way, I suppose, that the AA / RAC are synonymous with stranded motorists!

I want UKITA to have convinced customers of ICT products and services to become more demanding of their suppliers and to insist on them being able to demonstrate their quality through an approved scheme, preferably the UKITA Quality Mark

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Before the end of each year of membership I want members to be saying, “….here’s my renewal cheque or Direct Debit, my business can’t afford a lapse in membership – the benefits are too great to miss out on”

Where do you work in your none UKITA time?
In the day time (evenings and weekends too!) I am Director of Strategic Developments at the University of Wolverhampton, the leading University in the West Midlands for Knowledge Transfer with Industry.

What is your highest qualification?
I hold an MBA and Post Graduate Professional qualifications in Marketing.

What other associations/organisations do you play a role in?
Vice-President of the Wolverhampton Chamber of Commerce.

Member of the Chartered Institute of Marketing (CIM) and Institute for Small Business and Entrepreneurship (ISBE)

Most importantly of all, I am a member and ‘Road Captain’ in the Birmingham Chapter of HOG UK (Harley Owners Group)

What is your area of expertise?
I don’t consider myself an expert, but my areas of ‘informed knowledge’ would have to be in the regional economic development landscape, knowledge transfer, and associated funding streams. In particular I have a personal interest in Business Incubation.

How long have you been associated with UKITA and how did you come to be part of the organisation?
When Coventry & Warks Chamber started up an IT companies organisation in 2000, I was asked to be the founder Chairman, I was a board member of the Chamber and my company ADECS Ltd was, and still is, a Coventry member.

We named the organisation the Regional IT Association (RITA).

In 2003 AWM proposed a cluster of ICT organisations for the West Midlands.  RITA, along with other sub region groups was asked  to form an organisation to cover the whole of the West Midlands.

This was successfully achieved and the new organisation WMITA was awarded a grant by AWM to help it establish a West Midlands wide ICT Cluster, with a target of 800 companies. We achieved just short of 400 paid members.

In 2006 the WMITA board decided to extend our operation across the UK and become UKITA and I made most of the arrangements.

What do you consider your greatest professional achievements in life so far?
I joined IBM as a service (customer) engineer in 1960 and after working in Hardware support. Software support, HR and the software product development, left as a second line manager in 1990 to set up my own business ADECS Ltd to provide technical support, products and guidance to SME’s.

close This small profitable company now employs 16 people, and we still have our original major  customer.

I have also helped to establish UKITA as a recognised entity in the UK and Europe.

What are the key issues that affect small technology companies in the UK today?
I was fortunate in that on leaving IBM, I was given financial support which enabled me to establish my own company. I did ask for a loan from the bank but when I saw the interest rates requested, I decided to go it alone, even in 1992.

It is important if you are starting up in business that you consider the longer term, even your exit strategy, and that once you have acquired a customer it is essential to keep them. It is ten times harder to get another customer than to retain one.

It is also important that you maintain a high moral code in business and deliver what you sell, that is why I think the QM is so important to SME’s. Reputation is everything.

Whilst it is mainly the large corporate who don’t deliver and hence give IT a bad name, we must make sure that UKITA members have a high quality standard and deliver what they promised.

What do you see as the main role for UKITA in its new national format?
Two-fold really, firstly it’s there to help the ICT professionals and companies that rely on ICT for their business model,  secondly it’s to help companies identify high quality, reliable and professional suppliers of those ICT products and services.

For the first group it’s about helping them to improve their business through Business Growth (networking, collaborations, market opportunities), Business Improvement (providing Quality Mark, Legal advice, SIIGs) and our Influencing ability (strategic alliances, PIN-SME)

For the second group it’s about providing easy and slick access to a network of trustworthy ICT professionals. This can either be by the opportunity for users to network with suppliers in a non-pressure environment; providing information dissemination events to demystify certain aspects of the ICT industry or simply the ability to easily find relevant information about UKITA members and their services from an up to date web-site.

In one word, we’re a ‘Facilitator’

Who do you see as the main stakeholders for UKITA? How does UKITA benefit these groups?
The organisation is run by members for the members.

close I have always believed that “there is plenty of business for us all” and that we should be able to collaborate, on the various skills needed to support our customers. This means that we must gain trust between members and adhere to the code of conduct

There is particular benefit for SME members who can benefit from the critical mass of our membership and effectively be able to ‘punch above their weight’ in relative terms to what could be achieved on their own.

What are UKITAs main priorities, in your opinion?
Increasing the number of members will shift the critical mass further, opening up additional opportunities for members and the organisation as a whole.

More members = more resources = more benefits = more members ……  it’s a virtuous circle.

But in order to do this we need to encourage more members to get directly involved  to drive this growth going forward

If you consider UKITA in five years time, how do you imagine it will have evolved?
I would like to see the UKITA name being synonymous with the ICT profession – in the way, I suppose, that the AA / RAC are synonymous with stranded motorists!

I want UKITA to have convinced customers of ICT products and services to become more demanding of their suppliers and to insist on them being able to demonstrate their quality through an approved scheme, preferably the UKITA Quality Mark

Before the end of each year of membership I want members to be saying, “….here’s my renewal cheque or Direct Debit, my business can’t afford a lapse in membership – the benefits are too great to miss out on’

Where do you work in your none UKITA time?I am a non-exec Chairman of ADECS Ltd. I am also a non-exec Director of ATL Solutions Ltd an IT training company also based in Coventry – I do believe strongly in personal development and mentoring.Am quite a keen but poor gardener – I like growing things!!

What is your highest qualification?I managed an HND in Telecommunications at Constantine College, now Teeside University and completed the initial years of an OU degree in Social studies, but did not complete.

What other associations/organisations do you play a role in?I am one of the Independent Council Standards Committee for Wychavon District Cuncil and one of the Worcester County Council Independent standards members.

What is your area of expertise?
I am probably more a jack of all trades, although my experience is probably well past its sell by date. I was a manager in various roles from 1968 until 1990. I also spent more than 5 years in Personal Development in IBM’s Personnel (HR) department. I spent 5 Years testing and delivering IBM software products to market, so have large company experience. Since “retiring” from IBM I have set up and developed an 2 SME’s with all of the travails that that presents and worked closely with regional and local government

In summary my main expertise now is in management and organisation and I enjoy working with new start up people, which is why I support UKITA and its members.

 How long have you been associated with UKITA and how did you come to be part of the organisation?
I attended a meeting in Shrewsbury back in 2003 – WMITA had just been formed and Pravin Patel was doing the rounds to inform and encourage IT companies to join. My company PerfectArc was one of the founder members of the Shropshire Branch and my business partner Andrew Corbett became a Director of WMITA in 2004.
So I was on the edge of WMITA for a long time, attended many events and generally kept up with the developments as it transformed itself from publicly funded into funded through membership and from being West Midlands focused into a national organisation - UKITA.
In 2010, my company PerfectArc became the service company for UKITA membership. We had been working in web and software development since 1998 and welcomed the opportunity to do something new and completely different. I became the company secretary and was co-opted to full Board membership in 2011.

What do you consider your greatest professional achievements in life so far?
Due to a lengthy period of illness when I was child I didn’t have a great deal of formal schooling or education, so setting up PerfectArc with Andy in 1999 was an achievement in itself especially as it followed a serious road accident which left me in a wheelchair for two years. One thing that I had learned when young was how to motivate and focus myself and how to learn independently and it has stood me in good stead in the field of business.
close PerfectArc had the BBC as a client for around six years and I used to find trips to White City Media Centre quite something!

What are the key issues that affect small technology companies in the UK today?
I think just keeping up with technology is a job in itself but more importantly, in a field where everything is overhyped, having a gut feeling for what’s going to fly and what’s going to bomb is important. In common with a lot of industries, finding the right people is also something which can make all the difference.

What do you see as the main role for UKITA in its new national format?
UKITA has an important role to play in speaking out for the smaller technology companies. We hear a lot from the big boys, but the technology businesses which often achieve great things are sometimes very small.
I’m constantly amazed by some of the work that our members undertake – from the outside they’re a 2 or 3 person company working above a shop or from home, but they’re building business systems for corporates or working for Google or major banks. There’s a lot of lip-service paid to supporting small businesses but I’m not sure it really plays out in practice and I want UKITA to be pointing out to Government the good work that goes on and getting recognition for them.
We’ve also got our European presence through PIN-SME and that’s very useful in keeping track of developments overseas and feeding that back to the members.

Who do you see as the main stakeholders for UKITA? How does UKITA benefit these groups?
It’s got to be first about the members – raising their profile, lobbying on their behalf, promoting them, helping them to achieve their goals.
But also I think consumers of IT are an important group – there’s a lot of businesses who still feel bamboozled by technology experts (and let’s be honest, technology experts can often play up to
that) and don’t feel they can trust what’s said to them. The UKITA Quality Mark acts as reassurance to these people – it’s based on reputation and recommendation from actual customers – and we want wider recognition for the QM so that consumers recognise it and feel good about trusting that business. We’ve set up a website at www.thegooditguide.co.uk which helps businesses to find IT suppliers – it features UKITA members and other IT companies, some of which have other accreditations.

close What are UKITAs main priorities, in your opinion?
1. Increase membership across the UK until UKITA is a well-known brand synonymous with trust and respectability
2. Become a bigger part of the UK’s support structure for IT businesses and speak on their behalf
3. Develop and expand the QM
4. Participate more in the wider European playing field and keep our members informed and up-to-speed with develop

If you consider UKITA in five years time, how do you imagine it will have evolved?
ments there. I ’d like to think that we’ve made progress with all of the above and are on our way to greater things! Our current project, Digital Nation, is an ambitious plan to survey and map those involved with IT at LEPs, local authorities, Universities and Science Parks and we’d like to roll it out across Europe when time and budget allows – hopefully in five year’s time we’ll have achieved that.

Where do you work in your none UKITA time?
I don’t have non-UKITA time as our whole business is now about developing UKITA and looking after its members. There’s also UKITA’s other brands, Skillfair and Help-Me-Now, which is a network of professional consultants across the UK – it was passed to UKITA as a safe pair of hands in 2011 by its previous owner. We are developing and promoting them alongside UKITA so there’s never a dull moment.

What is your highest qualification?
I’ve got A levels and some Open University credits in Women’s Studies – never managed to complete the course though.

What other associations/organisations do you play a role in?
I’ve been very involved with WiRE (Women in Rural Enterprise) in the past but currently I’m focusing all my energies on UKITA/Skillfair/Help-Me-Now and some PerfectArc to fill in the gaps.

What is your area of expertise?
My main expertise has been building websites for the past 13 years. I’m reasonably technical although not a real programmer. However I think my greatest strength is that I’m a do-er – I like to get stuck in and see results happen – I’m not greatly in favour of the “all talk and no do” approach. I’m a finisher/completer and like to make sure that things I’ve said I’ll do are done.

How long have you been associated with UKITA and how did you
come to be part of the organisation?
I got involved with UKITA in 2004 when I moved up to Malvern from London and started my own company called Innoware. I looked around for an IT Association that helps business owners and with people in business who understood IT. I also saw this as a way to expand by the friends and my business contacts. And I saw it as a way to enhance my business skills.

What do you consider your greatest professional achievements in life so far?
From an early age when I was working in London I always wanted to start my own company. I can remember long discussions with friends and family about this and when I had the opportunity I took this.

Earlier it was the development of an Actuarial computer language and interpreter that went onto power the first pensions web site with a multinational oil company. 

What are the key issues that affect small technology companies in the UK today?

• Access to a skilled pool of resources – small businesses spend a lot of time and monies training people but they need to come with the right skills so that they can be made business ready
• Encouraging businesses to use the Internet more – there are lots of businesses that can use the Internet to improve and save monies. We have only brushed this surface. If we think that there has been innovation and change in the last 10 years, watch the next 10! Businesses need to understand how they can use the Internet to help in many different ways.
• Poor level of business skills within ICT businesses that lead clients to loath finding their right ICT suppliers
• The ‘Wild West attitude’ of some ICT organisations and how they treat clients
• Improvement in the clarity and quality of the information that organisations provide in seeking suppliers to fulfil their business requirements

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What do you see as the main role for UKITA in its new national format?
Tackling the issues that affect small technology companies in UK today – to have its say and to be involved in projects that improve skills, quality and how to get more business for its members.

UKITA needs to have a position of the main themes – quotable phrases that can change perspectives and help improve business owner’s position.

Who do you see as the main stakeholders for UKITA? How does UKITA benefit these groups?
You can snap a single reed, but bring these all together then you can’t – it’s the same with people. Members of UKITA that are the main stakeholders. As a group tackling the issues together.

This group also needs to encourage those that are not members to become members for ‘the good of the whole’.

What are UKITAs main priorities, in your opinion?
Continuing to develop its strategies to get new members: to be a member of UKITA you have to understand ‘what problem UKITA solves for me’. Different members have different problems that they see organisations like UKITA solving. As a business owner it’s the development of processes and projects that help get me more business and help deliver the businesses  internal drivers. I don’t have the time to do these things – like developing say a quality proposition or improving the skills of those that I am looking for, but UKITA can and can assist in that.

If you consider UKITA in five years time, how do you imagine it will have evolved?
‘UKITA can help us with that’ would be a good phrase to hear from all levels within government and business. Obviously ten times ten the numbers within UKITA.

I do not believe that there is a ‘silver bullet’ that can be applied to UKITA rather it is having the right policy thrusts that deliver the maximum benefit for the members and being known for this.

Where do you work in your none UKITA time?
close I am the managing director of a web software engineering company called Innoware. We engineer large scale innovative web solutions. I believe that we have only brushed the surface of what we can do with the Internet. It is very much in its infancy and there is a lot of scope for new business.

What is your highest qualification?
A degree from Hull University, oh ages ago and bags and bags of experience.

I once heard a policy maker saying that they would like to be able to convert this experience into qualifications through assessment centres. An interesting idea that didn’t float.

What other associations/organisations do you play a role in?
Also with my UKITA hat on I am the president of PIN-SME – Pan International Network of ICT SMEs. Representing EU ICT companies to EU, protecting their rights, ensuring that they have a voice within the EU and addressing their issues and challenges at a multi-national level, through project work and position statements. One of our aims is to be closer to the EU legislation.  This is very rewarding and you get to see the views and attitudes of other countries and how similar yet very different to the way things are done in the UK.

What is your area of expertise?
Designing, developing, delivering and supporting large web software engineered solutions; chairing business groups; future gazing;

How long have you been associated with UKITA and how did you come to be part of the organisation?
In 2008 I was a new start up business with an office in Wolverhampton Science Park. My previous business had been based based in Southampton. As a new business I was looking for networking opportunities and the opportunity to meet other IT companies in the West Midlands. UKITA (or WMITA as it was in 2008) offered events and networking around the West Midlands which allowed me to meet   like minded businesses. I also received business support, training and the opportunity to meet some of my first potential customers. Shortly after I joined UKITA and had the opportunity to give my first talk on Social Media to a large audience.

 

What do you consider your greatest professional achievements in life so far?
Some of the moments I have been most proud of include the opportunities I have had to talk to large audiences on subjects I am passionate about. As a direct result of my involvement with UKITA I delivered a series of talks for Business Link talking to over 1500 business people around the country.

What are the key issues that affect small technology companies in the UK today?
I think that key issue facing IT companies today include:

1. Profitability – Computer hardware and software has become extremely competitively priced, often sold directly from huge global companies, over the last few years making it harder for many IT companies to run at a profitable level on smaller margins and delivering quality valued added services.
2. Competition rather that collaboration – opportunities can be missed for profitable collaboration when businesses see many IT companies as their competition rather than possible collaboration partners.

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What do you see as the main role for UKITA in its new national format?
I think UKITA's main role is to help its members get more business.

Who do you see as the main stakeholders for UKITA? How does UKITA benefit these groups?
I believe the main stake holder for UKITA are the 10,000s UK SME's who are in the IT community not just directly but also the SME's that have IT in the heart of their business whether they professional service businesses, engineering or manufacturing.

What are UKITAs main priorities, in your opinion?
To help the UK IT companies attain their goals of profitability, quality and collaboration. Having a successful and profitable IT industry should then benefits the whole of the UK.

If you consider UKITA in five years time, how do you imagine it will have evolved?
Organisations, as technology, will always need to evolve and in 5 years time I hope that we will be at the forefront of new technology. I think the best way we can help our members is by using the latest tools to communicate and collaborate with them.

What other associations/organisations do you play a role in?
I am active in other organisations that are inline with my own views and that of my companies including our corporate social responsibility. These include Business for Breakfast for networking and referral marketing, Young Enterprise to encourage the next generation of entrepreneurs and Byte Night an IT charity event in aid of Action for Children.

What is your area of expertise?
My company OutserveWeb are a Google Apps partner that specialise in Customer Relationship Management. We help our customer make money, save money and service their customer better using cloud computing integrated to social media.

What are the key issues that affect small technology companies in the UK today? 
Underfunding, lack of business market intelligence and weak marketing skills I see as the main issues that face small IT companies today. Combined with a relatively weak economy these weaknesses result in difficult trading conditions for small IT companies.  

What do you see as the main role for UKITA in its new national format?
I would hope that UKITA can provide several key areas of expertise and service to its members;
1)      Be the voice of the smaller IT sector on a local, regional and national basis
2)      Provide a good range of member services to help IT companies trade profitably and effectively.)     
Facilitate networking and mentoring services on a member to member basis.

Who do you see as the main stakeholders for UKITA? How does UKITA benefit these groups? 
Members are the prime stakeholders of Ukita, the organisation exists solely to benefit them.

close What are UKITAs main priorities, in your opinion? 
Gaining and publicising opportunities for members to gain new business and increase their income.Offering networking opportunities to help members to learn new skills and collaborate.Provide a system for buyers of IT services to ensure quality of service & delivery through the Ukita Quality Mark Scheme

If you consider UKITA in five years time, how do you imagine it will have evolved?

I think Ukita's influence will grow beyond the traditional boundaries and more members will be gained from the wider UK. I also think that Government and Media will be lot more interested in what the members and board of Ukita have to say about the importance of IT in the UK economy.